Privacy Policy
Last Updated: December 2024
At Aram Systems, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our maintenance services and applications.
1. Information We Collect
Account Information
- Email Address: Used for account authentication and communication
- Name: Your display name for account identification
- Phone Number: For support team contact and service notifications
Service Data
- Maintenance Requests: Service tickets, descriptions, and project details
- Project Information: Project names, locations, and associated data
- Communication Records: Support messages and service interactions
- Scheduling Data: Appointment dates, times, and availability information
Technical Information
- Device Information: Device type and app version for support purposes
- Usage Data: App activity and interaction patterns for service improvement
- Location Data: Only when you choose to share project locations (optional)
2. How We Use Your Information
Primary Purposes
- Service Delivery: Process maintenance requests and provide technical support
- Communication: Send updates about service requests and appointments
- Account Management: Maintain your user account and preferences
- Project Management: Associate service requests with specific projects
Service Improvement
- Quality Enhancement: Analyze service patterns to improve user experience
- Technical Support: Troubleshoot issues and provide customer assistance
- Security: Protect against unauthorized access and fraud
3. Information Sharing and Privacy Protection
We Do NOT Sell Your Data
We never sell, rent, or trade your personal information to third parties. Your maintenance data remains confidential and secure.
Limited Sharing
- Service Team: Share relevant information with assigned maintenance staff
- Project Coordination: Provide necessary project data to authorized personnel
- Legal Requirements: Disclose information only when required by law
- Service Providers: Share with trusted partners who help operate our services
4. Data Security
Security Measures
- Encryption: All data is encrypted during transmission and storage
- Access Controls: Limited access to authorized personnel only
- Regular Security Audits: Ongoing security assessments and updates
- Industry Standards: Following best practices for data protection
Data Retention
- Active Service Requests: Retained while service is ongoing and for 2 years after completion
- Account Data: Retained while your account is active
- Communication History: Stored for support and service reference
5. Your Rights and Choices
Access and Control
- View Your Data: Access all your service and account information
- Update Information: Modify your profile and contact details
- Account Deletion: Request account deletion (subject to legal requirements)
- Data Export: Request a copy of your personal data
Communication Preferences
- Email Notifications: Manage your email communication preferences
- SMS Alerts: Control text message notifications
- Service Updates: Choose how you receive service status updates
6. Regional Compliance
Saudi Arabia
- Compliance with Saudi Data Protection Laws
- Respect for local privacy expectations
- Arabic language support for privacy communications
7. Updates to This Policy
We may update this privacy policy periodically to reflect changes in our services or legal requirements. Users will be notified of significant changes, and continued use of our services constitutes acceptance of the updated policy.
8. Children's Privacy
Our services are not intended for users under 13 years old. We do not knowingly collect personal information from children. Parents should supervise children's use of our services.